Return Policy

 

At LUXORA, your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to assist you.

1. General Conditions

  • Eligibility: Returns are accepted within 15 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.
  • Non-Returnable Items: Certain products, such as perishable goods, intimate apparel, and custom-made items, cannot be returned. Please refer to the product description for specifics.

2. Return Process

  1. Initiate Your Return: Contact us at littley.shopstore@gmail.com with your order number and the reason for your return.
  2. Approval: Once your return request is approved, we will provide the detailed return instructions and the supplier's return address.
  3. Shipping: Customers are responsible for return shipping costs unless the product is damaged or incorrect. We recommend using a trackable shipping service to ensure safe delivery.

3. Refunds

  • Inspection: After receiving and inspecting the returned item, we’ll notify you about the status of your refund.
  • Processing Time: Approved refunds will be processed within 5-10 business days to your original payment method, depending on your payment provider.

4. Damaged or Incorrect Items

  • Reporting: If you receive a damaged or incorrect item, contact us at littley.shopstore@gmail.com within 7 daysof receipt, including a clear photo of the item and packaging.
  • Resolution: We’ll arrange a replacement or refund as appropriate.

5. Exchanges
We do not offer direct exchanges. To exchange an item, please return the original product for a refund and place a new order for the desired item.

6. Additional Information

  • Supplier Returns: As our products are sourced from suppliers on AliExpress, return addresses may vary. Once your return request is approved, we’ll provide you with the supplier’s specific return instructions.
  • Customer Responsibility: Please ensure all returned items are securely packaged to avoid damage in transit. Refunds may be declined for items damaged due to improper packaging.